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| Residential Management Suite - RMS |
The Residential Management Suite (RMS), exclusive to Charles MacPherson Associates Inc., is an exciting new interactive modular web-based program that fully integrates every important aspect of running a luxury home efficiently and safely. RMS was specifically designed with multiple-home owners or homeowners with large staffs in mind.
The driving force behind this new web-based interactive program is Charles MacPherson, long considered the top expert in the domestic industry world-wide.
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RESIDENTIAL MANAGEMENT SUITE®
KEEPS LUXURY HOMES RUNNING EFFICIENTLY
From its Centralized Integrated Calendar to Inventory Control and
Guest Information to Mechanical Details, this Exclusive Interactive
Web-Based Computer Program Integrates All Elements of Running a Luxury Home.
The Residential Management Suite (RMS), exclusive to Charles MacPherson Associates Inc., is an exciting new interactive modular web-based program that fully integrates every important aspect of running a luxury home efficiently and safely. RMS was specifically designed with multiple-home owners or homeowners with large staffs in mind.
The driving force behind this new web-based interactive program is Charles MacPherson, long considered the top expert in the domestic industry world-wide.
"Running a luxury home is no simple task. It is difficult enough to keep a 3,000 square foot home running smoothly, but when the size, and complexity are increased ten-fold, the challenges increase exponentially," says MacPherson. As with an engine, the more moving parts it has, the more knowledge and skill is required to keep it maintained properly. The same is true with keeping a luxury home's "engine" in tip-top shape.
This is where the interactive Residential Management Suite (RMS) becomes a "must have" for luxury homeowners. With its modular design, RMS is a flexible and invaluable tool to keep a large household running smoothly, allowing staff members with different responsibilities to understand the needs of the homeowners, their guests and the physical structure itself in "real-time." This product fully integrates all areas of house staff on a immediate need-to-know basis for everything from party planning to water heater maintenance. Its modular programming allows for additional suites and upgrades to be added as they become available or necessary.
This only tells part of the story regarding the RMS. This easy-to-use program can keep homeowners and their guests safe. It can alert the kitchen staff to potentially harmful food allergies of guests, instruct on the proper use of security and alarm systems, contain emergency numbers for plumbing and electrical issues and a myriad of other safety issues. Keeping family members, guests and staff safe is always a top priority for every homeowner. RMS is a key element to making this a reality.
With the inevitable staff changes, RMS makes transitioning a new staff member simple, quick and streamlined. The affordability, flexibility and ease-of-use makes RMS a requirement for every luxury home.
Charles MacPherson's credentials are stellar: A former owner of a top catering company, a Major Domo for one of Canada's most prominent families, the Vice-Chairman of the prestigious International Guild of Professional Butlers since 2004, and currently, president of a top household consulting company, MacPherson is well acquainted with the needs of running luxury homes.
For additional information regarding RMS or to arrange an interview with Charles MacPherson, please contact Joe Marich at 323-939-6700 or via email at RMS@marichcom.net.
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Exclusive to Charles MacPherson Associates Inc., the Residential Management Suite (RMS) is a cohesive package of on-line modules developed to provide homes with streamlined functionality and efficiency. We offer all our clients total flexibility. Choosing one, two or more modules enables users to manage household information and data on-line from anywhere in the world.
NUCLEUS
Calendar
Schedule residence-related tasks, view holidays and enter upcoming appointments and events through the centralized RMS Calendar. The calendar provides simultaneous access to designated users who are provided with either a view-only or view-and-modify capability. The RMS Calendar will also permit Outlook, Thunderbird and MacMail users to integrate events into their calendar system of choice.
Contacts
Organize contacts for single or multiple households into the centralized RMS Contacts Module. Designated users have simultaneous access with either a view-only or view-and-modify capability. Additional features include the ability to print hard copy Rolodexes or labels.
MODULES
Guest Manager
Create guest profiles for family, family friends and other household visitors. Residence staff may refer to the profiles to assist them in their mandate to establish a pleasant and hospitable visit for all family guests. This may include guest suites being organized by the butler and menus created by the chef, tailored to guests' likes and dislikes.
Inventory Module
Catalogue household items including furniture, artwork, appliances, jewelry, electronics, china, crystal and silverware. Keep track of insurance details, purchase price and purchase source and create reports that can be submitted for insurance policy purposes.
Wine Cellar Module
Manage wine collections in single or multiple cellar locations. Designated users can be given the ability to view-only or view-and-modify the inventory. Integration with the Entertainment Module facilitates food and wine pairings to help in the planning of events and dinner parties.
Entertainment Module
Plan dinners, luncheons and special events. This intuitive module helps keep track of menus, wine lists, planned entertainment, flowers, wait staff and more. Designated users have simultaneous access with either a view-only or view-and-modify capability. The module also has an archival purpose so that Managers can refer back to previous events as they plan future functions.
Mechanical Module
Enter care and maintenance procedures for common household mechanicals. Alert household staff to Maintenance tasks by programming reminder notices through the Modules' interface with RMS Calendar and Contacts.
Task Module
Create task lists that can be assigned to employees and trades. The module has an archiving feature so that items like spring cleaning tasks can be used again and again, without having to recreate them each time they are needed.
Reference Library
Improve service levels through a Reference Library consisting of videocasts, Podcasts, interviews with industry professionals, and articles concerning frequent household questions, problems, and issues.
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The founder and president of Charles MacPherson Associates, Charles MacPherson, graduated from George Brown College in Toronto with an honors diploma in Hotel Management, and completed an internship program at the prestigious Cornell School of Hotel Management.
Upon graduation, Charles worked in the restaurant business before establishing his own catering company, Babette's Feast, which he operated for five years. Subsequently, he was employed as Major Domo for one of Canada's most prominent families with responsibilities that included the operation of three households. In 1994, Charles started a consulting firm by the name of Charles MacPherson Associates (CMA). With offices in Toronto and New York, CMA has been operating as a Household Management Consulting Firm. CMA is currently in development and preparing for release in early 2007 the industry's first web-based software package for Household Management.
In 2004, Charles was named Vice-Chairman of the prestigious International Guild of Professional Butlers. Based in The Netherlands, The International Guild of Professional Butlers has more than 7,500 members worldwide. In addition to his appointment with the Guild, Charles was also hired in 2004 by The International Butler Academy (TIBA) in The Netherlands. Charles currently teaches 3 times a year at TIBA with a core subject matter of Butling, Household Management and Household Systems.
Active in community and charitable organizations, Charles is on the Board of Advisors for the Canadian Foundation for Aids Research. He recently completed ten years on the committee of the George R. Gardiner Museum of Ceramic Arts' largest fundraiser - The Twelve Trees of Christmas.
A native of Toronto, Charles has also lived in Paris and is fluent in English and French. He currently resides between Toronto and New York.
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